I was in my local Verizon Wireless store a few weeks back trying to sort out the problems I was having with my billing address. Somehow they decided they didn’t know where I lived, despite sending me mail all the time. When I tried to change the number of text messages in my plan they “were unable to send a confirmation letter.” Calling their customer service line didn’t do much good, so I tried the store, and was told “I can’t change your account information from here, you have to call the customer service line.” After failing there I asked how much a new battery for my phone would cost, he said around $40.
I bought a new OEM battery for my phone for $4 last night off Amazon… unhelpful store people and 900% markups FTL. I wonder if I can find another carrier with passable coverage… Heather and I will probably end up doing a join plan in a few months here 🙂
-Jordan
Nelsons 